MC721853: Microsoft New feedback button

Announcement ID	MC800503		Published Date	06-10-2024
Service	Microsoft Teams		Last Updated	11-27-2024
Category	Plan for change		Expiration Date	01-27-2025
Roadmap ID	394351		Action Required by Date
Tags	Feature update, User impact

Summary
Microsoft Teams is introducing Cross-location Shifts in the Shifts app, allowing frontline managers to offer open shifts across multiple locations. Rollout begins late October 2024 for Targeted Release and early November for General Availability, with completion expected by mid-November. No admin action is needed before the rollout.

More Information

Note: If you are not using frontline worker functionality, you can ignore this message. Coming soon to Microsoft Teams: Cross-location Shifts is a new feature in the Microsoft Shifts app for Teams that enables frontline managers to offer open shifts across multiple locations in a region so managers can share the labor pool and workers can select available shifts across different locations. This message applies to Microsoft Teams for Desktop, web, Mac and Mobile. When this will happen: Targeted Release: We will begin rolling out late October 2024 (previously mid-October) and expect to complete by early November 2024 (previously late October). General Availability (Worldwide): We will begin rolling out early November 2024 (previously late October) and expect to complete by mid-December 2024 (previously mid-November).  How this will affect your organization: Before the rollout, frontline managers are not able to not able to offer open shifts across multiple locations in a region. After the rollout Benefits of cross-location shifts: Optimize the manager's workforce by balancing the supply and demand of labor across locations in a region. Empower your frontline workers by giving them the flexibility to select open shifts at a location that is convenient for them. Improve customer satisfaction by ensuring that you have enough staff to serve them. The cross-location shifts feature requires the following conditions: An operational hierarchy must be established for the organization. The team should have sister locations. Team should have at least one matching schedule group code with other teams Admins or frontline managers can enable these prerequisites through: Defining the operational hierarchy in the Teams admin center. Creating schedule group codes via the Graph API. What you need to do to prepare: This rollout will happen automatically by the specified dates with no admin action required before the rollout. You may want to notify your users about this change and update any relevant documentation as appropriate. Before rollout, we will update this post with revised documentation.