| Announcement ID | MC833895 | Published Date | 07-24-2024 | |
| Service | microsoftteams | Last Updated | 08-13-2024 | |
| Category | Plan for change | Expiration Date | 08-20-2024 | |
| Roadmap ID | Action Required by Date | |||
| Tags | Major update, Admin impact, Retirement, User impact | |||
| Summary |
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| The global rollout of Conference mode for Microsoft Teams Phone Call queues is complete, leading to faster connection times. This change is being delayed until the first half of 2025 and we will provide an update, via Message center, on when the change will happen 3 months in advance. We apologize for the inconvenience. |
| More Information |
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This change is being delayed until the first half of 2025 and we will provide an update, via Message center, on when the change will happen 3 months in advance. We apologize for the inconvenience. We are pleased to announce that the global rollout of Conference mode to optimize Call queues in Microsoft Teams Phone is now complete. This optimization results in faster connection times to the agents. An additional optimization allows agents using the Microsoft Skype for Business client to receive calls from Call queues enabled with Conference mode. We are in the process now of switching Call queues that use Transfer mode to Conference mode. How this will affect your organization:You are receiving this message because our reporting indicates one or more of your Call queues has used transfer mode in the last 30 days. What you need to do to prepare:To benefit from these improvements if the change has not happened automatically, please modify Call queues to use Conference mode as soon as possible: In the Teams admin center, edit each Call queue by selecting the Call answering step, set the Conference mode switch to On and then submit the changes. |