| Announcement ID | MC907108 | Published Date | 10-08-2024 | |
| Service | General | Last Updated | 10-08-2024 | |
| Category | Stay informed | Expiration Date | 02-12-2025 | |
| Roadmap ID | 415247 | Action Required by Date | ||
| Tags | Admin impact, New feature, User impact | |||
| Summary |
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| Microsoft Teams Rooms on Android will soon allow admins to receive user-submitted issues via a configured email address. This feature enhances issue triage and response and will be available worldwide and in GCC regions between November and December 2024. It will be off by default. |
| More Information |
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As an admin, you can configure an email address for receiving issues submitted by users through the Report a problem feature on Teams Rooms on Android devices. The email address can be set through device settings or the Teams admin center. This feature will allow you to collect logs and feedback directly from your device Teams Rooms on Android devices, enhancing your ability to triage, respond, and escalate issues as needed. When this will happen:General Availability (Worldwide, GCC): We will begin rolling out early November 2024 and expect to complete by late November 2024. General Availability (GCCH): We will begin rolling out early December 2024 and expect to complete by mid-December 2024. How this will affect your organization:Before the rollout: When room users encounter issues while using the conference room, there is no way for them to directly report issues to admins from the Teams Rooms on Android devices. After the rollout When you configure an email address in Teams admin settings > General > Logs and feedback, the Report a problem option on Teams Rooms on Android devices will be enabled, and any feedback submitted by room users using Report a problem will be sent to the email address in the device settings. You can also choose to have app logs automatically attached to the feedback you receive in email. Admin controls in the Teams admin center: Admin controls in the device settings: Users can access Report a problem from the Help button on the home screen or the More button in meetings. Report a problem can also be accessed on the pre-sign in screens. The email you will receive will contain the feedback entered by the room user and will include information like the room account, device model, and app version. If configured, the email will also include app logs as an attachment. NOTE: If you're reaching out to Microsoft Support regarding an issue you receive through email, make sure to download complete device logs from the Teams admin center. This feature will be off by default and available for admins to configure. If you don't have physical access to the Teams Rooms on Android device, you can also remotely configure an email address for log and feedback collection through the Teams Rooms on Android configuration profile found on the Teams admin center. What you need to do to prepare:This rollout will happen automatically by the specified date with no admin action required before the rollout. After the rollout: After updating your Teams Rooms on Android devices to the latest app version through the Teams admin center, configure your devices as desired, notify your users about the change, and update your training and documentation as appropriate. |
