| Announcement ID | MC950895 | Published Date | 12-06-2024 | |
| Service | Microsoft Teams | Last Updated | 12-06-2024 | |
| Category | Plan for change | Expiration Date | 02-27-2025 | |
| Roadmap ID | Action Required by Date | |||
| Tags | Admin impact, Feature update, User impact | |||
| Summary |
|---|
| The updated Auto Attendant in Microsoft Teams, available since late November 2024, allows callers to reach the right person more easily by pronouncing or entering the callee's name and department. Admins can configure this by adjusting the '-UserNameExtension' parameter in PowerShell. No action is required before the rollout. |
| More Information |
|---|
Coming soon for Microsoft Teams Phone: An updated Auto Attendant functionality that makes it easier for callers to reach the right person. Callers can select a callee by either pronouncing their name or entering it on the phone dial pad (dual tone multi-frequency or DTMF). This sometimes results in multiple matches returned by the search engine. After this rollout, you can also add the Office or Department after the name to avoid multiple matches. For example:"For John Smith - Help Desk, press 1" "For John Smith - Sales, press 2" When this will happen:General Availability (Worldwide): Available since late November 2024. General Availability (GCC High, DoD): We began rolling out in late November 2024 and expect to complete by late January 2025. How this will affect your organization:To enable your Auto Attendant to include the Office or Department, please adjust the This update will be available by default for admins to configure. What you need to do to prepare:This rollout will happen automatically by the specified date with no admin action required before the rollout. Review your current configuration to determine if it would be beneficial to enable this feature for your organization. You may want to notify your users about this change and update any relevant documentation. |